​1.1 These terms and conditions form an agreement between Zees Lettings Ltd (“We”, “Us”, or “the Company”), registered in England and Wales (Company No. 15326796), and You (“Client” or “Guests”, including all members of your party).
 

1.2 The contract becomes binding upon booking.
 

1.3 By booking, you accept these terms on behalf of yourself and your party. By using our website, you also agree to comply with its terms of use.

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These terms apply to all bookings made through our website (www.zeeslettings.com), email, telephone, or other means.

 

2. Website Information

2.1 You are responsible for your use of the website and any bookings made.

2.2 While we strive for accuracy, website content may be updated without notice. Descriptions are general and may not reflect exact accommodation details.

2.3 We are not responsible for the content, policies, or security of third-party websites linked to ours.

2.4 Actual accommodation features may vary from promotional images and descriptions.

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3. Booking Process

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Online Booking:
3.1 Search and book accommodations on our website. Rates displayed during your search apply to your booking. Any necessary changes will be communicated to you.

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Payment:
3.2 Full payment is required at booking unless otherwise agreed. A confirmation email will be sent after payment. Check it for errors and notify us immediately if needed.

3.3 By completing a booking, you agree to these terms and the cancellation policy provided in your confirmation email.

Phone Bookings:

3.4 Phone bookings require full payment. A confirmation email will follow.

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Special Requirements:

3.5 Notify us in writing of any specific needs (e.g., location, size) at the time of booking. While we will try to accommodate requests, we cannot guarantee all preferences will be met.

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4. Payment & Deposit

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4.1 Full payment is due at booking unless we agree otherwise. If a deposit (25%) is accepted, the remaining balance is due 2 weeks before check-in. Late payments may result in cancellation.

4.2 No refunds are provided for early check-outs.

4.3 Inform us immediately if the accommodation does not meet the description upon arrival.

4.4 Booking fees include Wi-Fi, utilities, and taxes.

4.5 In emergencies, we may cancel bookings and refund all fees paid.

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Damage Deposit:

4.6 Deposits for damages are refunded within 7 working days after departure if no damages or losses occur. Any deductions will be explained.

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5. Check-In

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5.1 Check-in options include in-person greetings, express check-ins (for an additional fee), or self-check-in at most accommodations.

5.2 Present your booking confirmation, payment card, and photo ID (e.g., passport) upon arrival.

5.3 Standard check-in begins at 3 PM. Late check-ins (outside office hours) incur a £50 fee.

5.4 Airport pickup can be arranged for an extra charge.

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6. During Your Stay

6.1 Smoking is prohibited in all accommodations and communal areas. A £300 cleaning fee applies for violations.

6.2 Pets are not allowed unless pre-approved, and additional charges apply.

6.3 Guests must maintain the property and report damages immediately.

6.4 Anti-social behavior, illegal activities, or exceeding occupancy limits may result in eviction without refund.

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7. Check-Out

7.1 Check-out is by 11 AM on your departure date unless agreed otherwise. Follow the provided instructions and leave the property clean and tidy. Additional cleaning fees may apply for non-compliance.

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8. Damage Policy

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8.1 Properties are inspected before and after your stay. Any damage caused during your stay will be deducted from your damage deposit.

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9. Cancellation Policy

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9.1 Cancellation fees are as follows:
   •    More than 14 days before arrival: 50% of the total booking charge retained.
   •    Within 14 days of arrival: 100% of the total booking charge retained.

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10. Extensions

10.1 To extend your stay, submit a request via email at least 3 days before your departure. Extensions are subject to availability and may involve different rates.

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11. Force Majeure

11.1 We are not liable for cancellations, changes, or losses caused by circumstances beyond our control (e.g., natural disasters, fires, floods).

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12. Rates & Additional Services

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12.1 Rates include utilities, Wi-Fi, and taxes.

12.2 Additional services (e.g., cleaning, linen changes) are available upon request for an extra charge.

12.3 Lost keys or lockouts incur a £100 service fee.

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13. Complaints & Disputes

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13.1 Report any issues immediately for resolution. Post-stay complaints must be emailed to us within 7 days of departure.
 

13.2 Illegal activities or unauthorized events will result in immediate eviction without a refund.

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14. General Terms

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14.1 We act as agents between guests and property owners. Disputes with owners will be addressed on your behalf but are not guaranteed resolution.

14.2 Our liability is limited to £250 or the amount paid for your booking, whichever is lower.

14.3 This agreement is governed by English law, and disputes are subject to English court jurisdiction.

For full details or further assistance, visit www.zeeslettings.com or contact us directly.